Copeland and Craddock Ltd having its registered office at Radnor Park Trading Estate, Back Lane, Congleton, CW12 4PX are committed to protecting and respecting your privacy. For the purposes of data protection legislation, we are the data controller and we will process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and national laws which relate to the processing of personal data. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


2.1 We may collect and process personal data about you in the following circumstances:

2.1.1 when you complete forms on our website. This includes your name, telephone number and email address, which is provided, where you ask us to contact you about our goods and services, subscribe to our mailing list or subscribe/request goods or services.

2.1.2 whenever you provide information to us, when reporting a problem with our website, making an enquiry, making a complaint or contacting us for any other reason.   If you contact us, we may keep a record of that correspondence.

2.1.3  details of your visits to our website including, but not limited to, products and services, location data, news and web searches.

2.1.4  whenever you disclose your information to us, or we collect information from you in any other way, through our website.

2.2   We may also collect data in the following ways:

         IP Address

2.2.1 We may collect information about your device, including where available your Internet Protocol address, for reasons of fraud protection and marketing potential. We may also collect statistical data about our users’ browsing actions and patterns but does not identify any individual.


2.2.2 Our site does not use cookies but may do in the future to distinguish you from other users of our website. This will help us to provide you with a good experience when you browse our website and allows us to improve our website. For detailed information on the cookies we use and the purposes we use them, we will have a Cookie Policy to share at the such time this function is live.


3.1 We will collect details such as name, address, telephone number, email address and bank account details when you order goods or services from us. We will use this information to process your order and comply with our contractual obligations.

3.2  In order to perform our contract with you, we may also need to share personal data with third parties such as IT infrastructure providers, payment providers and postal service organisations to assist in the delivery of goods or services you have ordered.

3.3  We may also advertise your feedback on our website and marketing materials (subject to obtaining your prior consent where necessary).

3.4 We will retain your information as long as we require this to provide you with the goods or services ordered from us and for a period of 6 years afterwards, in order to comply with limitation legislation and accounting and tax requirements applicable to our business.


We will collect telematics data via our online services and telephone system. Personal data relating to Customer’s personnel is input into our software by our customers we do not use data that could be used to identify an individual for our own purposes.


We will collect details such as name, address, telephone number, email address and bank account details in order to contact you about goods or services ordered with you, to place further orders and to pay you for the goods and/or services supplied. We will keep the personal data for a period of 6 years afterwards in order to comply with limitation legislation and accounting and tax requirements applicable to our business.


Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide the data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example to provide you with our goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.


7.1 In addition to the uses described in sections 2-5 above, where you indicate you would like to receive marketing correspondence from us, subscribe to our mailing lists or newsletters, make an enquiry or request a quote about our products and services, or provide us with your details at networking events we may use your personal data for our legitimate interests in order to provide you with details about our goods, services, business updates and events which we think may be of interest.

7.2  You have the right to opt-out of receiving the information detailed in section 7.1 at any time. To opt-out of receiving such information you can:

7.2.1 Call our Sales Team on 01260 279641 and ask to opt out;

7.2.2 Email us at mail@copelandandcraddock.co.uk providing us with your name and contact details.


We may monitor and record communications with you (such as telephone communications and emails) for the purpose of quality assurance, training, fraud prevention and compliance. We retain such information for up to two years. We also have CCTV cameras installed in our premises for the purpose of crime prevention and for health and safety reasons. Please contact us for details on how long this information is shared.


9.1 We may use automated processing of your data for the purposes of targeted marketing campaigns.

9.2 We may carry out a credit check on our customers.

9.2.1 so that we can make credit decisions about you; and

9.2.2 to prevent fraud and money laundering.

9.3 Our search will be recorded on the files of the credit reference agency.

9.4 If further to undertaking a credit check you receive a low credit score, we reserve the right not to supply you with goods or services on credit and/or require upfront payment for the goods or services you wish to purchase.

9.5 If you provide false or inaccurate information and we suspect fraud, we will record this.


10.1  We will only use your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances:

10.1.1 for performance of a contract we enter into with you.

10.1.2 where necessary for compliance with a legal or regulatory obligation we are subject to; and

10.1.3 for our legitimate interests (as described within this policy) and your interests and fundamental rights do not override these interests.


11.1  In addition to the third parties mentioned above, we may disclose your information to third parties for our following legitimate interests as follows:

11.1.1 to staff members in order to facilitate the provision of goods or services to you.

11.1.2 to our affiliated entities to support internal administration.

11.1.3 IT software providers that host our website and store data on our behalf.

11.1.4 professional advisers including consultants, lawyers, bankers and insurers who provide us with consultancy and marketing, banking, legal, insurance and accounting services.

11.1.5 HM Revenue and Customs, regulators and other authorities who require reporting or processing activities in certain circumstances; and

11.1.6 third parties who we may choose to sell, transfer or merge parts of our business or assets. Alternatively, we may seek to acquire other business or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

11.2 We may disclose personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms and conditions and other agreements; or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

11.3 We will not sell or distribute personal data to other organisations without your approval.


12.1 We will not transfer your personal data outside the European Economic Area (except where clause 11.1.6 were to be initiated)


13.1   Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted to our website; any transmission is at your own risk.

13.2  Information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organisational measures designed to secure your information against accidental loss and unauthorised access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, agents, contractors and other third parties that have a legitimate business need for such access.


14.1 It is important that the personal data we hold about you is accurate and current. Please keep us informed if the personal data we hold about you changes.

14.2 Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances or withdraw your consent to the processing of your personal data where this has been provided. You also have the right to access information held about you and for this to be provided in an intelligible form. If you would like a copy of some or all of your personal information, please send an email to mail@copelandandcraddock.co.uk . In certain circumstances we reserve the right to charge a reasonable fee to comply with your request.

14.3 You can also ask us to undertake the following:

14.3.1 update or amend your personal data if you feel this is inaccurate.

14.3.2 remove your personal data from our database entirely.

14.3.3 send you copies of your personal data in a commonly used format and transfer your information to another entity where you have supplied this to us, and we process this electronically with your consent or where necessary for the performance of a contract; or

14.3.4 restrict the use of your personal data.

14.4     We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes. Data protection legislation may allow or require us to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights referred to above. If we cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

14.5  Please send any requests relating to the above to our Data Protection Officer at Copeland and Craddock Limited, Radnor Park Industrial Estate, Back Lane, Congleton, Cheshire CW12 4PX specifying your name and the action you would like us to undertake.


Where you have provided your consent to the collection, processing and transfer of your personal data, you have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, please contact us a mail@copelandandcraddock.co.uk.


We reserve the right to update this policy at any time, and any changes we make to our privacy policy will be posted on this page. We will notify you if there are any changes to this policy that materially affect how we collect, store or process your personal data. If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose. We may process your personal data without your knowledge or consent where required by applicable law or regulation.


We have appointed a Data Protection Officer to oversee compliance with this privacy policy. If you have any questions, comments or requests regarding this policy or how we use your personal data, please contact our Data Protection Officer at mail@copelandandcraddock.co.uk